Pheanz® understands the importance of you receiving your items promptly, so Pheanz® process your orders swiftly. Please note that because Pheanz® make every effort to ship your product as quickly as possible, once the shipping process begins, Pheanz® will be unable to make any changes to your order. Orders placed on a weekend will commence processing for shipping on the following Monday.
Which countries/regions do you ship to?
Pheanz® are using DHL/UPS/FedEx to ship our orders. At present, Pheanz® are shipping to United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Italy, Japan, South Korea, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, United States, Kuwait, Lithuania, Oman, Greece, Croatia, Romania, Bulgaria, Estonia, Cyprus, Qatar, Slovakia, Slovenia, Latvia, Thailand, Luxembourg, Georgia, Malaysia, Hungary, Taiwan, Réunion. Please contact us if your place is not on the list, and we will check if there are other options for you.
how long is the shipping time?
please allow us 2-3 business days to prepare your order before shipment. delivery time will be approximately 5-10 days depending on your shipping address. there may be potential shipping delays due to the increase in e-commerce volume.
will i receive a tracking number?
Pheanz® provide a tracking number for every order. once your order is fulfilled, the tracking number will be sent to your email address.
Can I cancel my order?
You can cancel your order within 24 hours of creating it. Please send Pheanz® an email to let us know, and Pheanz® will cancel the order for you.for any other questions, please feel free to send an email to [email protected].
Attention
Shipping policies may be adjusted based on actual circumstances. If you are interested in our products, please contact Pheanz® via email.